Starbucks Implements Customer-Only Policy with De-escalation Training for Staff
• 1 min read
Starbucks is rolling out a major policy change requiring purchases for bathroom and seating access, marking a shift from its 2018 open-door approach. The coffee giant is preparing employees through specialized de-escalation training while addressing worker concerns about potential confrontations.
New York Retailers Proactively Implement Worker Safety Measures Ahead of Holiday Season
• 1 min read
Several New York retailers are getting ahead of new state regulations by implementing worker safety measures before the busy holiday shopping period begins. The law requires safety plans, de-escalation training, and emergency alert systems to protect retail workers facing increasingly tense customer interactions.