Starbucks Implements Customer-Only Policy with De-escalation Training for Staff
• 1 min read
Starbucks is rolling out a major policy change requiring purchases for bathroom and seating access, marking a shift from its 2018 open-door approach. The coffee giant is preparing employees through specialized de-escalation training while addressing worker concerns about potential confrontations.
Starbucks Ends Open-Door Policy: Purchases Now Required for Store Access
• 1 min read
Starbucks implements new rules requiring customers to make purchases to use store facilities and restrooms, reversing its 2018 open-door policy. The change aims to address safety concerns while maintaining a welcoming environment, with clear guidelines on acceptable behavior.